PRIVACY POLICY

Effective Date: March 15, 2024

Welcome to Trolley Pub (“Company”, “we”, “our”, or “us”). Our commitment is to respect your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, protect, and share information about you, as well as your rights concerning your information when you use our services, including but not limited to our communications platform (e.g., RingCentral), and our website.

1. Information Collection

We collect information in various ways:

Name, email address, phone number, and any other information you choose to provide to us.
Credit/debit card numbers and other payment details, if applicable, for booking tours and services.
Mobile phone numbers and device identifiers, primarily for users who opt into our SMS notifications and communications.

Directly From You: When you interact with our services, such as when you register for our service, communicate through our platform, email or SMS us directly or request customer support.
Automatically: We collect certain data automatically when you use our services, including IP addresses, device identifiers, and information about your usage of our services.
From Third Parties: Occasionally, we may receive information about you from third-party sources to enhance our services.

2. Use of Information

Your information is used to:

Deliver and improve our services.
Process transactions and send related information, including booking confirmations and invoices.
Communicate with you about your account, system updates, or other informational messages.
Send promotional communications, updates, and other information related to tours and services, subject to your consent.
Provide customer support and respond to your requests or inquiries.
Enhance security, monitor compliance with our policies, and for fraud prevention.
Conduct research and analytics to understand our customers better and improve our product offerings.
Comply with legal obligations and regulatory requirements.

3. Sharing and Disclosure

We may share your information:

Otherwise, we do not sell or rent personal information to third parties.

4. SMS Messaging

Consent: We obtain clear, written consent from users before sending outbound SMS messages. We also will reply to SMS communications made to us from you with information you provide.
Opt-Out: Users can opt out of SMS communications at any time by following the instructions provided in our messages, which includes replying “STOP” to unsubscribe at any time.
Data Security: We implement industry-standard security measures to protect personal information, including data related to SMS communications.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no security system is impenetrable, and we cannot guarantee the security of our databases.

6. International Transfers

Your information may be transferred to, stored, and processed in a country different from your country of residence. We take steps to ensure that the data we collect is processed according to this Privacy Policy and applicable laws wherever the data is located.

7. Your Rights and Choices

You have rights regarding your personal information, including the right to access, correct, or delete your data. You may also have the right to object to or limit the use of your information. To exercise these rights, please contact us using the contact information below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies at the individual browser level.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the “Effective Date” at the top of this policy.

10. Contact Us

For any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

Who we are

Our website address is: https://trolleypub.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.